Customer Care

Citrine Homes Customer Care

Purchasing your new home isn’t just a one time transaction, Citrine homes is commit to being by your side even after your

We are here to see you smile, we understand the stress of purchasing a new home or moving into one. Citrine Homes is to make sure your expectations are exceeded! Our staff is available to guide you in the right direction with all of your questions – don’t hesitate to reach out.

New Home Warranty

Our Home warranty is here to make you feel safe and give you the peace of mind needed as we understand a home can be one of the biggest investments in our lifetime. Contact ust to learn the grand coverage our new home warranty offers!

2-5-10 Year Home Warranty Insurance

You might have heard 2-5-10 before and wondered what this means or what it covers. The 2-5-10 year home warranty is in place to protect you from labor and material claims for 2 years, 5 years for building envelope protection and 10 years for major structural components.

All of the homes we build are in accordance with the BC building code. Our educated and experienced team will make sure your new home is in tune with the requirements of the Homeowner protection office and the warranty provider we are in agreement with. We are here to make sure you are protected from any unwanted events.

Service Requests

To contact a customer service rep to arrange an appointment, please fill out the form below with as much detail and information as possible about your service request.  Someone will be in touch with you as soon as possible to discuss the next steps.